Notes and Reminders

A couple of reminders:

• On Wednesday mornings, please pack the ILL cart items in the bins before 10:30 if possible. We usually do not have anyone doing ILL work on Wednesday mornings.
• Stamp and put out the Haverhill Gazette and Lawrence Eagle Tribune newspapers as soon as the mail arrives (Mary usually brings these in to the Circ Office).
• Tidy the Reading Room - including book shelves - frequently when possible.
• Snug bookends after taking items from Hold Shelves in Circ Office to prevent items from slipping and falling.
• Have a building issue (clogged toilet ...) when a custodian is not in the building - call Mike on his cell phone.
• Self Checkout troubleshooting - if the Self Checkout Station is not working (the screen usually shows gears and a message) always check to see if the receipt printer is on (power button is on the front of the receipt printer and the green light indicator is on the top). After turning the receipt printer on, it can take a few minutes for the software to re-capture the printer and start working again. A green flashing light means the receipt paper is almost gone. If the Evergreen server or the Internet connection from MVLC is interrupted (even for a few seconds), you may need to shutdown and restart the Self Checkout PC. 
• KUDOS to all regular Circ Staff for being so welcoming, friendly and helpful to our patrons as they enter the NPL, and to our "visiting" staff and subs, too!

Circ Desk Computers

We have new computers at the Circ Desk - faster and smarter than ever! 
A few things to note: on the bottom task bar you will find two browsers to use: Internet Explorer and Chrome (Firefox is not installed as it may be adding to the "memory bleed" that slows down Evergreen - this is a test). Both browsers are set to the NPL Staff Blog as a homepage. There is a shortcut to the Circ News Blog on the desktop.
To login in to Library/Museum Insight and to EKRooms, just type "n" in the user name box - this will then auto-complete the user name - click on it and the password also auto-completes. Now you are ready to login.

My Vacation

I'm off and I'll be back May 1st.  

While I'm gone, Joyce will take care of overdue notices.

Please remember to expire holds Mon - Thurs.


Have a good week and a half, everybody,
Linnie

Book Club Kits

There's been some confusion lately......

Book Club Kits can now be ordered online by patrons which in itself can lead to some interesting situations.  They are also scheduled and requested by Andrea and the reference desk staff.  Book Club Kits are managed by KitKeeper software which does NOT interface with Evergreen.  Kits cannot be checked in or out of Evergreen even though they can be viewed and requested in the catalog.

The procedure for patrons checking a kit out:

•  The Kit is retrieved by staff from the circ staff office

• The staff place a note on the patron's acct. stating that he/she has checked out a book club kit titled __________ and the date.

•  Staff takes the slip out of the outer tag holder and gives slip to Lynn (or Giselle in Lynn's absence) so that it may be ck'd out in the KitKeeper software.

The Procedure for patrons returning a kit:

•  Staff check the kit to ensure that all contents are included.
•  Staff remove the alert message from the patron's account and leave kit in the circ office for Lynn (or Giselle) to be checked back in in KitKeeper.

The book club kit is the sole responsibility of the patron once it has been checked out.  Under no circumstances will NPL keep a kit here and disseminate the books individually.  Patrons will be charged $15 for each missing or damaged book.  This will be handled by the Book Club Kit manager.

Please refer any questions by patrons regarding Book Club Kits to Lynn, Giselle, or Andrea.

Thanks

Problems with Holds

Since the Evergreen update this past weekend, there is a problem with patron requests.  If our patron requests an item that is available on our shelves, the hold is fulfilled.  If there is no copy available here, the request is not being targeted so it is not appearing on any pull list anywhere.

There are two tickets open with MVLC.

I expect patrons to notice this at some point soon so please explain that MVLC is aware of this and is diligently working to resolve this issue.

Crumbs

It's getting pretty crumby around here.  Reminiscent of days gone by but we've been having lots of goodies lately.  We don't want to invite furry friends or an army of ants.

Please dispose of any food from the circ staff office at the end of the day/night.   Thanks

More on Parts ordering

We have now replaced the old patron request forms with the new parts specific forms.......these have space on them for patrons to select which parts they want when ordering TV series.  Please point this out to patrons when appropriate.

We are also now inserting informational bookmarks into requested tv series as they trigger for our patrons.  Donna is inserting them downstairs as the ILLs come in and there are also some up on the third floor should staff trigger items up there....

Thank you.

Scavenger Hunt Coin

One of our patrons is having a scavenger hunt for her daughter's 10th birthday Thursday.  There is a gold coin for a child to claim between 1 - 2pm.   It is in the circ drawer under the left hand computer station taped to a bright yellow paper.  Please hand it out if I'm not here.  Thank you.

De-Dotting

All de-dotting is now moving to 8 months for Fic, Non Fic, and Biographies to ensure that we have enough books on the shelves.  7 day books will remain up for 1 year.    So, beginning April 1 (today)  please remove from AUGUST on.......

Thanks