More On Patron Requests

It is hard to send patrons up to the second floor when it appears we have the time (at times) to assist them. However, we are striving to provide the best service possible in the fairest manner.

Some things that might help.......

Andrea is working on:

• Designing signage to be posted by the patron kiosks directing them to the reference staff should they need further assistance.
• Designing a new bookmark type insert for requested dvd series to provide guidance to patrons making those specific requests.
• Redesigning the patron request forms to better address format and parts issues.

Things we circ staff can do to be more proactive:

• Use positive language when directing patrons to the reference staff (They are better able to ensure that you receive the correct item, etc.)
• Offer to assist and instruct patrons at the kiosks if you have time.
• Offer to fill out the request forms with them.
• For consistancy sake, staff who are tasked w/ patron requests when they work at other desks should remember to direct patrons to the reference staff when they work the Circ desk.

Thanks