More On Patron Requests

It is hard to send patrons up to the second floor when it appears we have the time (at times) to assist them. However, we are striving to provide the best service possible in the fairest manner.

Some things that might help.......

Andrea is working on:

• Designing signage to be posted by the patron kiosks directing them to the reference staff should they need further assistance.
• Designing a new bookmark type insert for requested dvd series to provide guidance to patrons making those specific requests.
• Redesigning the patron request forms to better address format and parts issues.

Things we circ staff can do to be more proactive:

• Use positive language when directing patrons to the reference staff (They are better able to ensure that you receive the correct item, etc.)
• Offer to assist and instruct patrons at the kiosks if you have time.
• Offer to fill out the request forms with them.
• For consistancy sake, staff who are tasked w/ patron requests when they work at other desks should remember to direct patrons to the reference staff when they work the Circ desk.

Thanks

Patron Requests

PLEASE.....in the interest in providing excellent customer service........

Patron requests are to be done by the reference staff.  Patrons who don't want to go upstairs have other options.

When we request dvd's and there are parts involved, if we do it wrong, the patron's request never gets filled.   The result is an unhappy patron.  This has happened a few times lately and the patrons have told the reference staff that the request was handled by the circ staff.

So please ........do not place holds at the circ desk.  Thank you.

Music CDs

When bringing the 2nd fl. shelving cart upstairs, please remember to remove the music CDs from the cart and deposit them in the CD reshelving basket in reference area.   We find it's best not to leave them uanattended in the stacks area.  
Thanks

Meeting room reservations

If you field a call for someone wanting to make a meeting room reservation, you can connect the person to Mary's voice mail or take down the information and leave it in Giselle's box. 
Giselle will be checking Mary's voice mail throughout the day until she returns from vacation.

Books in Bloom

The Friends sponsored Books in Bloom event takes place on April 6.  

Tickets are in an envelope in the circ desk drawer.  Please be sure to fill out the sheet with the purchaser's name and the ticket numbers.

Also, we have been fielding calls asking for general information about this event as well as ticket sales and submission of floral arrangements.  Literature for you to refer to is available on the Friends table along with the Book Sale volunteer sign up sheet.

Remember, we are the front line marketers for this evening of entertainment so talk it up! 

Thanks

Welcome to the new Circulation Blog!

For lack of a better way of communicating to all the staff, permanent or substitute, who find themselves happily spending time at the Circ Desk, I've created this new blog.

Staff should read the blog each time they begin a shift at the Circulation Desk.

There are so many details to keep track of that I cannot even name them all.

Items that I'll post will include but will not be limited to:

• Evergreen changes or tips
• Information regarding Delivery
• Procedures - Evergreen and NPL
• Anything related to a specific day at the Circ Desk
• Important Patron specific info
• Program information

Of course, this will only be effective if everybody reads it.   It will be particularly helpful to staff who work the Circ Desk sporadically.

Staff can post to this blog as long as it is information pertinent to the circulation desk staff.  In order to do this, you must respond to an invitation to the blog that was sent to you via email.

I hope this will improve  our communication.....let me know what you think!

I've placed a link to this blog on both circulation pc desktops.

Thanks,
Linnie