Don't forget to keep an eye out for patron phone calls when items trigger.  I've noticed that some are getting by us.  If the patron's number turns out to be invalid, go into the patron account and see if there's another number listed or an email and make every effort to contact them.

Inactive Library Cards

This today from MVLC:

It was recently discovered that the way inactive cards are handled in checkout has changed.

 Previously, if you scanned an inactive card in Checkout it would NOT bring up the patron account. This would give you a clue that the card may be a lost or stolen. 

Now, if you scan an inactive card it WILL bring up the patron account with just an Alert that reads:

"Patron account retrieved with an INACTIVE card."

 

A ticket has been created (#1703) to look into this and see what can be done. It is believed that this may have been associated with a recent bug fix.

It has been suggested that if an inactive card shows up, you should confirm the identity of the card holder and acquire the card for disposal.

 

 

A Couple of Things

• SATURDAY Staff - Please remember to write down the door count at the end of the day and reset the counter.

• ILL CART  - please remember to place all items WITHOUT BARCODES laying flat on the second shelf if they belong to another library.  If they are ours, they should go in the wire bin under the circ office counter.

Thanks

Visitor

James Keenan from MVLC will be coming on May 16th at 10am to observe us working with Evergreen.  He is their help desk Tech person and can offer us tips, tricks, etc.... 

New Procedure

In view of the fact that we have sporadic 3rd floor coverage, we will no longer be making the patron holds phone call notifications up there.  Donna will  be noting these items with a "P" (for phone call) and will be bringing them directly to the circ office.  If there's room, she'll be filing them on the 'to be called' shelf.  If not, she'll leave them on a cart in the office and the circ office staff will make the calls.  This will also allow the items to be immediately available to patrons who just wander in......

I encourage you to engage patrons (when appropriate) in a conversation regarding their notification method of choice.  With summer reading soon upon us, we will have many more calls to make.  Hopefully, we can, at the very least, convert many of the the tech savvy YA patrons to text notification.

Employee Handbook

FYI -  There is now a copy of the City of Newburyport Employee Handbook in the circulation office.  It is located on the top utility shelf in a black binder.