A VERY BIG DAY YESTERDAY..........!

We checked in and out 3400 items.  We had 1220 patrons come through the door.

We managed to provide service with a smile despite all the staff vacations, etc.  Thank you, everyone.


Handling such volume can cause us to feel pressured and rushed and therefore we are prone to making more mistakes.  Please take your time.  You will  provide better customer service.


Of note:

• P is for PHONE CALL.  Please make sure these folks get called.  Check the hold slips carefully before interfiling.  And if appropriate, suggest alternative notification methods to the patron.

• New Cards - please refer to the laminated sheet in the circ drawer if you are unsure.                       Also, don't forget we can set up multiple family members quickly by using the 'save and clone feature'.  This is done by setting up one patron and then rather than clicking 'save', you click 'save and clone'.

•  Holds -  please check holds out to the person who made the request.  If you check it out to another family member, the hold will remain on the original patron's account.  If you go to check out a hold and a message pops up that says 'Item is on Hold shelf', this should serve as a cue that you are checking the item out to the wrong patron.